Delivery Policy

Effective Date: 12.02.2026

Introduction

This Delivery Policy explains the shipping methods, delivery timelines, and applicable fees for orders placed through https://cosmobowl.ae/.

By placing an order with CosmoBowl, you agree to the terms outlined below.

Delivery Coverage

CosmoBowl provides delivery:

• Within the United Arab Emirates
• Internationally to selected countries

Delivery services are fulfilled through third party courier companies.

Delivery Fees Within the UAE

Delivery charges are calculated as follows:

• Orders below 100 AED – Delivery fee of 20 AED
• Orders of 100 AED or more – Free delivery

Delivery fees are calculated based on the final order value after any discounts are applied.

CosmoBowl reserves the right to update delivery fees at any time. Any changes will be reflected at checkout before payment confirmation.

Delivery Timelines Within Dubai

For orders delivered within Dubai:

• Orders placed before 14:00 UAE time will be delivered on the same day.
• Orders placed after 14:00 UAE time will be delivered the following day.

Same day delivery is subject to:

• Product availability
• Courier capacity
• Operational circumstances

Orders placed on public holidays or non working days may be delivered on the next working day.

Delivery to Other Emirates

For deliveries outside Dubai within the UAE:

• Estimated delivery time is 1 to 4 business days.

Delivery timelines may vary depending on:

• Courier company schedules
• Public holidays
• Weekends
• Remote or restricted locations

CosmoBowl is not responsible for delays caused by courier companies, weather conditions, force majeure events, or government restrictions.

International Delivery

CosmoBowl offers international shipping through third party courier providers.

International delivery:

• Shipping fees depend on the destination country and region.
• Shipping costs will be calculated at checkout or provided upon request.
• Estimated delivery time ranges from 3 to 14 business days.

Delivery times may vary depending on:

• Customs clearance procedures
• Local regulations
• Courier service availability
• Public holidays in destination countries

Customers are responsible for:

• Any customs duties
• Import taxes
• Clearance fees
• Additional charges imposed by the destination country

CosmoBowl has no control over customs processes and cannot guarantee exact international delivery timeframes.

Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on:

• Product availability
• Volume of orders
• Operational circumstances

Orders will not be shipped until payment has been successfully completed.

Delivery Confirmation

Customers may receive:

• Email confirmation of shipment
• Tracking number where available

It is the customer’s responsibility to provide accurate delivery information. CosmoBowl is not liable for delivery issues resulting from incorrect addresses provided at checkout.

Failed Delivery Attempts

If delivery cannot be completed due to:

• Incorrect address
• Recipient unavailability
• Failure to respond to courier

The order may be returned to CosmoBowl. In such cases:

• Re delivery charges may apply.
• Refunds may be issued minus delivery and handling costs where applicable.

Risk and Ownership

Risk of loss or damage transfers to the customer upon successful delivery of the product to the specified address.

Customers are advised to inspect their order upon receipt and notify us immediately of any issues.

Delays and Force Majeure

CosmoBowl is not responsible for delays caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• Government restrictions
• Public holidays
• Courier service disruptions
• Customs delays

Contact Information

For delivery related inquiries, please contact:

CosmoBowl
Bay Avenue Mall
Business Bay
Dubai
United Arab Emirates

Phone: +971 52 613 7643
Website: https://cosmobowl.ae/