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Privacy Policy

Privacy Policy

Effective Date: 12.02.2026

Introduction

Welcome to https://cosmobowl.ae/
operated by CosmoBowl. We are committed to protecting your personal data and respecting your privacy in accordance with:

• UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data
• Applicable implementing regulations
• General Data Protection Regulation EU 2016/679 where applicable

This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect your personal data and describes your rights.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Scope of This Policy

This Policy applies to:

• Visitors of our website
• Customers making bookings or inquiries
• Individuals contacting us
• Users interacting with our marketing communications

It applies to data collected online and offline where applicable.

Definitions

Personal Data means any information relating to an identified or identifiable natural person.

Processing means any operation performed on personal data including collection, storage, use, disclosure, transfer, restriction, or deletion.

Data Subject means the individual to whom the personal data relates.

Controller means the entity determining the purposes and means of processing personal data. CosmoBowl acts as the Data Controller.

Personal Data We Collect

Data You Provide Directly

We may collect:

• Full name
• Email address
• Phone number
• Address details
• Booking and reservation information
• Account credentials
• Communication content
• Any other information voluntarily submitted

Data Collected Automatically

When you visit our website, we may collect:

• IP address
• Device identifiers
• Browser type and version
• Operating system
• Date and time of access
• Pages visited
• Referring URL
• Usage behavior

Transaction Data

If payments are processed, we may collect transaction confirmation details. Payment card data is processed by secure third party payment providers and is not stored by us unless legally required.

Sensitive Data

We do not intentionally collect sensitive personal data unless necessary and only with explicit consent where required by law.

Legal Basis for Processing

Under UAE PDPL and GDPR where applicable, we process personal data on the following legal bases:

• Consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests
• Protection of vital interests

Where consent is required, it will be freely given, specific, informed, and unambiguous.

Purpose of Processing

We process personal data for:

• Processing bookings and reservations
• Customer support
• Communication regarding services
• Website improvement and analytics
• Marketing communications where consent is provided
• Compliance with legal obligations
• Fraud prevention and security
• Business administration

We will not process personal data for incompatible purposes without further consent.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small data files stored on your device when you visit a website.

Types of Cookies We Use

Essential Cookies
Necessary for website functionality.

Performance and Analytics Cookies
Used to analyze website traffic and improve services.

Marketing and Advertising Cookies
Used to deliver relevant advertisements and measure campaign performance.

Legal Basis for Cookies

For users in the UAE, cookies may be used in accordance with applicable laws.

For users in the European Union, non-essential cookies are used only after obtaining explicit consent via a cookie banner.

Managing Cookies

You can control cookies via browser settings. You may withdraw cookie consent at any time through our cookie settings tool where available.

Marketing Communications

We may send promotional messages only if:

• You have opted in; or
• There is a lawful basis under applicable law

You may unsubscribe at any time using the unsubscribe link or by contacting us.

Data Sharing and Disclosure

We do not sell personal data.

We may share data with:

• Hosting providers
• IT service providers
• Payment processors
• Booking platforms
• Professional advisors
• Government or regulatory authorities
• Law enforcement where required

All service providers are contractually obligated to implement appropriate safeguards.

International Data Transfers

Personal data may be transferred outside the UAE.

We ensure that transfers are protected by:

• Adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Explicit consent where required

EU residents’ data will be transferred in accordance with GDPR Chapter V requirements.

Data Retention

We retain personal data only for as long as necessary for:

• Contractual purposes
• Legal compliance
• Accounting and tax obligations
• Dispute resolution

When no longer required, data will be securely deleted or anonymized.

Data Security

We implement appropriate technical and organizational measures including:

• Encryption
• Secure servers
• Access controls
• Internal privacy policies
• Regular security assessments

Despite our efforts, no system is completely secure.

Your Rights Under UAE Law

You may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Withdraw consent

Requests may be submitted using our contact details.

Additional Rights for EU Residents

If you are located in the European Economic Area, you have the following rights under GDPR:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction
• Right to data portability
• Right to object
• Right not to be subject to automated decision-making

You also have the right to lodge a complaint with a supervisory authority in your country of residence.

Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors without parental consent.

Data Breach Notification

In the event of a personal data breach that may pose a risk to individuals, we will notify relevant authorities and affected individuals as required by law.

Third Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices.

Changes to This Privacy Policy

We reserve the right to modify this Policy at any time. Updates will be published on this page with a revised effective date.

Contact Information

If you have any questions or wish to exercise your rights, please contact:

CosmoBowl
Bay Avenue Mall
Business Bay
Dubai
United Arab Emirates

Phone: +971 52 613 7643
Website: https://cosmobowl.ae/