Refund Policy

Effective Date: 12.02.2026

Introduction

At CosmoBowl, we are committed to customer satisfaction. This Refund and Return Policy outlines the conditions under which products may be returned, exchanged, or refunded.

By purchasing from https://cosmobowl.ae/
, you agree to the terms stated in this Policy.

Eligibility for Returns

We accept returns and exchanges under the following conditions:

• The product must be unused
• The product must not show any signs of wear, damage, or alteration
• The product must be free from defects caused by misuse
• The product must be returned in its original packaging
• The packaging must be in resalable condition
• All original tags, labels, and accessories must be included

Products that do not meet these conditions may not be eligible for return or refund.

Return Period

Customers must request a return within [insert number, for example 7 or 14] days from the date of delivery.

After this period, returns may not be accepted unless required under applicable UAE consumer protection laws.

Return Procedure

To initiate a return, the customer must:

Contact CosmoBowl via phone at +971 52 613 7643 or through the website contact form.

Provide order details and reason for return.

Wait for confirmation and return instructions.

Products must not be sent back without prior approval.

Return Shipping Costs

The customer is responsible for all return shipping costs.

CosmoBowl does not reimburse shipping fees unless:

• The product was delivered damaged; or
• The product was incorrect due to our error.

We recommend using a trackable shipping service. CosmoBowl is not responsible for items lost during return shipment.

Inspection and Approval

Once the returned product is received:

• The product will be inspected to verify its condition.
• We will confirm whether it meets the return eligibility requirements.

If the product does not meet the stated conditions, the return may be rejected and the item may be shipped back to the customer at their expense.

Refund Process

If the return is approved:

• Refunds will be processed within 14 days from the date the returned product is received and inspected.
• Refunds will be issued using the original payment method unless otherwise agreed.

Processing time may vary depending on the payment provider or bank.

Exchanges

Customers may request an exchange instead of a refund if:

• The product meets the return conditions.
• The requested replacement product is available in stock.

If there is a price difference:

• The customer must pay any additional amount for higher priced items.
• Any balance will be refunded if the replacement item is lower priced.

Non Returnable Items

The following items may not be eligible for return unless defective:

• Used products
• Products damaged by improper handling
• Products returned without original packaging
• Custom or personalized items
• Perishable goods if applicable

Damaged or Defective Products

If you receive a damaged or defective product:

• You must notify us within 48 hours of delivery.
• You may be asked to provide photos or proof of damage.

If confirmed, CosmoBowl will arrange replacement or refund at no additional cost to the customer.

Compliance with UAE Consumer Law

This Policy is governed by the applicable laws of the United Arab Emirates, including UAE consumer protection regulations.

Nothing in this Policy limits any statutory rights available to consumers under UAE law.

Contact Information

For return or refund requests, please contact:

CosmoBowl
Bay Avenue Mall
Business Bay
Dubai
United Arab Emirates

Phone: +971 52 613 7643
Website: https://cosmobowl.ae/